Return Policy

Returns

As we offer a handmade-to-order product, we do not accept refunds, so we recommend that purchases be made responsibly.

If you receive goods that you believe to be faulty, you must report the fault including a photo within 14 days of physically receiving the goods to hello@billiegrand.com

Repairs

All of our pieces come with a 6 month warranty. This covers any faults that may have arisen during the making process such as loose posts on earrings and clasps on chains. The 6 month warranty is void if damage is caused by customer mis use. This includes damage caused by perfumes, chemicals and general wear and tear. Any damage that occurs outside of 6 months cannot be repaired.